Methods to Get a Refund From the Google Play Retailer

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Identical to if you purchase a bodily product, it’s attainable to get refunds on digital items as nicely. With the Google Play Retailer, that features apps, video games, motion pictures, books, and extra. We’ll present you learn how to get your a refund.

The Google Play Retailer has a number of totally different refund insurance policies for the assorted merchandise it sells. Apps and video games may be refunded inside the first 48 hours. Digital content material corresponding to music, motion pictures, and books could possibly get refunded after 48 hours.

Nonetheless, the simplest and quickest approach to get a refund on an app or sport is to do it inside two hours after buy. One factor to remember is you could solely get a refund for an app or sport as soon as. In case you pay for it a second time, you will be unable to get your a refund once more.

Get a Refund on an App or Recreation Instantly

If it has been lower than two hours since you bought the app or sport from the Play Retailer, you possibly can simply get a refund. First, open the Google Play Retailer in your Android telephone or pill and navigate to the app or sport you bought.

play store listing page

So long as you’re nonetheless in that two-hour window, you’ll see a “Refund” button. Faucet it.

tap the refund button

A message will ask in the event you’re positive that you simply need to refund the acquisition and uninstall the app. Faucet “Sure” to proceed.

tap yes to proceed

That’s all there may be to it. You’ll be immediately refunded to the fee methodology you used to make the acquisition.

Refunds After the Two-Hour Interval

Getting a refund after the preliminary two-hour window is a bit more troublesome. To be eligible, it should be lower than 48 hours after the acquisition of the app or sport. This additionally contains in-app purchases.

For this methodology, we’ll want to go to the Play Retailer web site in an internet browser. Go to the Google Play website, go to your account web page, and choose “Order History.”

google play order history

Discover your buy from the record and choose “Request a Refund” or “Report a Drawback.”

select report a problem

A pop-up will seem with a drop-down menu titled “Choose an Choice.” Click on it and choose the choice that matches your state of affairs.

select a refund reason

Relying in your selection, you’ll see some details about Google’s refund coverage. Since we’re outdoors of the two-hour full-refund window, we’ll must fill out the shape. Describe your state of affairs within the textual content field beneath and faucet “Submit.”

explain situation and submit

A message will clarify that you need to obtain an electronic mail concerning the refund resolution inside 48 hours. Notice that refunds after the two-hour window will not be assured.

Refunds for Films, TV Exhibits, Music, and Books

Refunds on motion pictures, TV exhibits, music, and books from Google Play are even trickier. The refund interval and insurance policies differ relying on the kind of content material.

Films & TV Exhibits

  • You may request a refund inside seven days so long as you haven’t already began watching it.
  • You will have 65 days to request a refund if the film or TV present is flawed.

Music

Books

  • You may request a refund inside seven days of buy.
  • You will have 65 days to request a refund if there’s a difficulty with the e-book.
  • E-book bundles can solely be refunded as a bundle, not as particular person books.
  • All gross sales are remaining on e-book leases.

Audiobooks

  • All gross sales are remaining on audiobooks except you reside in South Korea, through which case you have got seven days from buy to take action in the event you haven’t already listened to it.
  • You may request a refund at any time if the audiobook doesn’t work.

With all these guidelines in thoughts, the method of requesting a refund is fairly simple. First, go to the Google Play website in an internet browser, go to your account web page, and choose “Order History.”

google play order history

Discover the content material you’d prefer to refund and click on “Request a Refund” or “Report a Drawback.”

click report a problem

A pop-up will seem with a drop-down menu titled “Choose an Choice.” Click on it and choose the choice that matches your state of affairs.

select a situation

Relying in your selection, you’ll see some details about Google’s refund coverage. Describe your state of affairs within the textual content field beneath and faucet “Submit.”

describe situation and submit

Refunds on digital content material will not be assured. It’s best to anticipate to listen to from Google inside 48 hours after your request has been put in.


On the whole, the faster you can also make a choice on getting a refund, the higher your possibilities of success are. Hopefully, you may get your a refund and put it towards a greater buy!





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